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Viora
Book a Companion

Trust isn't a badge. It's a system.

The question every family asks is simple: “Can I trust this person with my parent?” Here is exactly how we earn that trust.

  1. 1

    Identity verification

    We confirm who every Companion is before anything else.

  2. 2

    Background verification

    Where appropriate, background and reference checks are completed — we never claim 'verified' unless it's true.

  3. 3

    Human interview

    A real conversation about patience, respect and boundaries — not an automated score.

  4. 4

    Training

    The Viora programme: elder communication, dignity, accessibility, emergencies, privacy and clear do-nots.

  5. 5

    Approval

    Only approved Companions can ever be matched to a family.

  6. 6

    Check-in & check-out

    Every visit is bookended so families always know what's happening.

  7. 7

    Visit report

    A short, respectful summary after each visit — sensitive details stay private.

  8. 8

    Incident management

    Any concern can be reported and is reviewed by our team; serious issues can suspend a Companion while investigated.

What a Companion will never do

  • Ask for PINs, OTPs, passwords or bank details
  • Borrow money, ask for gifts, or handle an elder's accounts
  • Diagnose conditions or give unauthorised medical treatment
  • Take an elder somewhere outside the agreed booking
  • Record photos or video without consent
  • Bring unauthorised people to a visit

In an emergency

Viora is a companionship service — not a medical or emergency service. If something serious happens, your Companion follows our escalation protocol: contact emergency services, notify your emergency contact, and alert Viora support. Every incident is recorded and followed up.

Book with confidence